Blog

One Thing a Leader Needs to Practice.

There is the constant quest to define the qualities that make a great leader. This quest will go on until the end of time, as it should. It will be a constantly changing proposition because as a consequence of our rapidly changing environment leaders need to constantly evolve, shift, adapt and ensure they are relevant. Now more than ever people are seeking genuine connection, not to be treated like a number or someone to simply fill a vacancy. They want to be and feel valued, they want and need purpose to their work and they are seeking strong role models to emulate. All of these are emotional drivers that can often challenge the contemporary leader, particularly if they are busy. After all, results are what we are striving for right? Who has time for this...

Don’t Do a Conflict Runner.

“The more we run from conflict, the more it masters us; the more we try to avoid it, the more it controls us; the less we fear conflict, the less it confuses us; the less we deny our differences, the less they divide us." David Augsburger There’s one thing worse than having workplace conflict…that’s avoiding it. It’s something that is very costly to business, culture, relationships, reputations and mental health when it’s avoided or ignored. The challenge for leaders is that our current volatile and uncertain business world requires diverse teams that bring different perspectives to complex problems. In order for business to compete and grow they need to create an environment that attracts and develops diverse teams. As Walter Lippmann said, "Where all...

Get Clear and Get Going.

We have zoomed past our first 90 days of 2018. And no doubt you’re wondering, as I am, where that time went? Time seems to fly by so fast which is why it’s so critical in today’s business environment to stay focused and have clarity on what you’re trying to achieve and why it’s important. Otherwise you can get distracted very easily with the myriad of things vying for our attention. Traditionally, particularly in the corporate space, the end of a 90 day period, or the end of the quarter, it a time to reflect on your results to date and the actions that have gotten you to where you are today. If this isn’t part of your business tradition I certainty encourage it to become one! To assist in your reflection, here are eight powerful questions to use as a guide in...

Avoiding the Tidal Wave.

I was talking with a friend at the start of the year who described her 2017-year like this; 'The year started with excitement after a great 4 week break. I had ideas how I wanted the year to be, reflected on the previous year and what I needed to do differently and was going to work that up into a plan. But I didn’t quite get that far. Soon after I returned to work a huge tidal wave hit, I saw it coming and I started swimming as fast as I could to stay ahead of it, or at least tried to stay afloat. That was my year and I feel like I simply survived it, I wasn’t productive even though I was working enormous hours and I wasn’t in control. I was reactive at best!' I felt exhausted just listening to the story and I’m sure we can all resonate with her on some...

What Doesn’t Get Done Gets Noticed!

What has happened to customer service? Has the ability to be polite, considerate and interested in our client been absorbed by technology or busyness? Have we lost the ability to deliver on promises? Great client service now seems to be the exception to the rule rather than something that is consistently experienced. One of my biggest bugbears is poor service. When people who are meant to be ‘serving you’ treat you like you are an inconvenience. Or they don’t do what they say they are going to do; they have been ‘too busy’ to return my call or send me the information promised. There are countless businesses that spruik the fact their client service standards set them apart from the rest on beautifully designed web pages. ‘We deliver on our promises’. ‘We...

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