May 09, 2018
“I’m sick of being a technology orphan” said a nine year old girl to her parents. After delivering a Busy? keynote recently, a lady approached me to let me know the point I had made about how busy is impacting our children really resonated with her. Her daughter had said the comment above and it […]
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May 09, 2018
“Action expresses priorities” Mahatma Gandhi There’s a key point I make in my ‘Busy? What are you busy doing?’ workshops that really encourages people stop and think about the real meaning of their language when we tell others we’re ‘too busy’ to return a call, respond to an email, send them information, show up to […]
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May 09, 2018
“Just as your car runs more smoothly and requires less energy to go faster and farther when the wheels are in perfect alignment, you perform better when your thoughts, feelings, emotions, goals, and values are in balance.” ~ Brian Tracy Have you ever worked with someone who was his or her own downfall? They have […]
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April 24, 2018
This is one of the most common questions I am asked by leaders and by participants in my workshops when I encourage them to stop the ‘busy’ language. There is a genuine look of fear and confusion on their faces. How would I respond or what on earth will I say if I can’t say […]
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April 24, 2018
I was sitting with an employee last week. We were having a conversation about his role, the likes, dislikes and everything in between. He’s performing well and feels he goes above and beyond what is expected of him in his role, which gives him a sense of personal satisfaction. But something was missing for him. […]
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April 07, 2018
There is the constant quest to define the qualities that make a great leader. This quest will go on until the end of time, as it should. It will be a constantly changing proposition because as a consequence of our rapidly changing environment leaders need to constantly evolve, shift, adapt and ensure they are relevant. […]
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April 07, 2018
“The more we run from conflict, the more it masters us; the more we try to avoid it, the more it controls us; the less we fear conflict, the less it confuses us; the less we deny our differences, the less they divide us.” David Augsburger There’s one thing worse than having workplace conflict…that’s avoiding […]
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April 07, 2018
We have zoomed past our first 90 days of 2018. And no doubt you’re wondering, as I am, where that time went? Time seems to fly by so fast which is why it’s so critical in today’s business environment to stay focused and have clarity on what you’re trying to achieve and why it’s important. […]
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March 17, 2018
I was talking with a friend at the start of the year who described her 2017-year like this; ‘The year started with excitement after a great 4 week break. I had ideas how I wanted the year to be, reflected on the previous year and what I needed to do differently and was going to […]
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March 09, 2018
What has happened to customer service? Has the ability to be polite, considerate and interested in our client been absorbed by technology or busyness? Have we lost the ability to deliver on promises? Great client service now seems to be the exception to the rule rather than something that is consistently experienced. One of my […]
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