October 08, 2015
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle Imagine if each and every team member in your business played his or her role. That they knew exactly what to do, how to do it, how to operate within the boundaries of the business and how to support […]
Read MoreSeptember 29, 2015
“Circumstances are beyond human control, but our conduct is in our own power.” Benjamin Disraeli I had an experience this week where I was trying to control something I couldn’t. At the very least I could influence it but even then I was having no luck. And it was driving me crazy! Being someone who […]
Read MoreSeptember 17, 2015
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” —Maya Angelou Are you the type of leader people want to be around? Or are you the type of leader people want to stay away from? In the cutthroat, fast […]
Read MoreSeptember 11, 2015
“Don’t tell people how to do things, tell them what to do and let them surprise you with their results.” ~ George S Patton They’re often misunderstood. Ambition is mistaken for impatience. Passion mistaken for bloody mindedness. Honesty mistaken for arrogance. Generation Y are often given a bad rap and commonly referred to the ‘me’ […]
Read MoreSeptember 02, 2015
“Clear thinking requires courage rather than intelligence.” ~ Thomas Szasz The idea you’ve carefully nurtured, the business you’ve grown, the staff member you’ve trialed, the game changing plan you’ve implemented – what do you do when it’s not going well? Do you let it all go, pack up and go home? Or do you persist, […]
Read MoreAugust 27, 2015
“Leadership is influence.” ~ John Maxwell A couple of weeks ago I saw one of the most incredible leaders of the current day speak. Sir Angus Houston was the guest speaker at a breakfast I attended and I must admit I was in absolute awe of this man. He held the room of about 400 […]
Read MoreAugust 27, 2015
“The soft-minded man always fears change. He feels security in the status quo, and he has almost a morbid fear of the new. For him, the greatest pain is the pain of a new idea.” ~ Martin Luther King Jr This blog is not about American gun laws however, as I woke to hear about […]
Read MoreJuly 28, 2015
“Make a customer, not a sale.” Katherine Barchetti The good old Aussie assumption ‘She’ll be right mate’ certainly doesn’t apply to client service. And if you think that your long term, loyal client will ‘be right’, you’re wrong! For example, a client of mine was sharing a story with me where they had a regular […]
Read MoreJuly 28, 2015
“Our biggest problems arise from the avoidance of smaller ones.” ~ Jeremy Caulfield You know you have to do it. You know you need to do it. You know it can’t go on any longer but you just can’t do it. In fact, you can’t be bothered. The lazy employee, the employee who continually steps […]
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