Blog & PodcastWant to Get More Productive?Sign up here to receive my FREE Top 10 Tips to turn Busy into Productive in 30 Days First Name Email* Subscribe Now ShowArticlesPodcasts ArticleSurf or SwimJune 16, 2014Surfing is one thing I have never tried. It looks easy! I have often watched the surfers with envy as they glide across the huge surf. They have the moves, they know where to stand on the board, they know what to do. They’ve practiced long and hard. When the intensity has gone from the […] Read More ArticleBusy Spinning.June 12, 2014I read a great blog the other day by the superb Seth Godin ‘ Two Kinds Of Busy’. It really resonated with me. For the reason that the word ‘busy’ is fast becoming one of the most overused adjectives in the English language! It seems that busy is our new normal state of being. Everyone […] Read More ArticleThe Reflection In The Mirror.June 06, 2014We have to confront ourselves. Do we like what we see in the mirror? And, according to our light, according to our understanding, according to our courage, we will have to say yea or nay – and rise! ~ Maya Angelou It’s been a challenging, productive and great 5 months. Most weeks have been […] Read More ArticleWhat The Boss Doesn’t Know Won’t Hurt Him. Or Will It?April 17, 2014In my 26 years in business, I’ve seen the good the bad and the ugly of leadership. And I have experienced the same. I can still remember vividly working for a boss who was what you would call a nightmare! People were scared of the guy and for good reason. He had a temper, would […] Read More ArticleWhy Is Not The Answer.April 07, 2014There is a great quote by George Bernard Shaw: “Progress is impossible without change, and those who cannot change their minds cannot change anything.” True. The business environment has changed significantly over the past couple of years. Competition is furious, demands on time are ruthless and clients are more educated than they were ever before. […] Read More ArticlePeople In It For Themselves.April 01, 2014How many conversations have you had with team members where you have asked the question ‘did you consider……?’ You can fill in the blank here with many things like; the other people in your team, the impact to the business, how the client would feel, what the outcome would be or how it could damage […] Read More ArticleIn The Same BoatApril 01, 2014Two men were out on the ocean in a boat. One of them began drilling in the bottom of the boat, and the other, aghast said “What are you doing? Stop drilling!”. And the first man replied: “It’s all right. I’m only drilling on my side.” When I first read this I had a little […] Read More ArticleWhen The Problem Is Not The ProblemApril 01, 2014We all face into problems or challenges in business. Problems can be opportunities in disguise; they may warn us that we need to make changes, that we need to take action or to stop burying our heads in the sand. It’s when a problem gets ignored or is avoided that it can escalate to something […] Read More ArticleResolving Conflict Part 2December 11, 2013Last month we discussed the increase of conflict in the workplace. Since then I have asked numerous people what the reason for this was in their world. I asked a mix of corporate and SME employees and Directors and these are the top 5 common themes: Lack of or very poor communication. Unclear expectations and […] Read MorePages: First Page12345678910111213141516171819202122232425262728293031323334353637383940414243444546474849505152Last PageOlder PostsShowArticlesPodcasts ArticleThe Fish Rots From The Head.October 01, 2011 Well, if you haven’t heard about the GASP fiasco you have now! If ever there was a story that reinforces the fish rots from the head, it’s this story about horrendous client service and arrogant leadership. The blatant lack of care and respect for the consumer is shocking. You’ve heard of the saying ‘the […] Read More ArticleGASP! Bad Customer Service And The Click Of A Mouse!September 30, 2011Well if ever there was story that reinforced the power of the people in a business it is the now viral GASP story. In the click of a mouse, the brand of GASP was placed into disrepute. And all because of one employee of the South Yarra store and the response of a ‘Customer Care’ […] Read More ArticleMatthew Gould Joins The Business Leadership AcademySeptember 25, 2011Join us on September 28th at 12pm when we will interview Matthew Gould from the Victorian Employers Chamber of Commerce and Industry. Register here to be part of the interview. Matthew is passionate about leadership and we are really looking forward to hearing the insights he will share from his extensive career and experience in […] Read More ArticleBusiness Growth – What’s Your ThresholdSeptember 20, 2011Business Growth – What's Your Threshold? We all have a threshold. The point of exhaustion and the feeling that you can’t go any further. I experienced this the other day at the gym. I was doing a 90-minute spin cycle class and even before I started my legs were hurting from the exercise I had […] Read More ArticleWhy Do Some Leaders Just Get It?September 19, 2011As often happens, I was chatting about leadership. A colleague of mine was sharing a distinction on leadership that she had experienced directly. She was explaining how she worked for a wonderful leader, Glen, who trusted in her ability from the outset. Glen was not concerned what hours she worked, how long she had for […] Read More ArticleThe Day The World Changed.September 13, 2011It still seems surreal. It's the 10 year anniversary. I remember waking up that morning ten years ago and turning the TV on like I did every other morning. The images I was seeing were confusing and I thought for a couple of minutes that the world had ended. What on earth had happened? Planes […] Read More ArticleBusiness Growth and Brand AmbassadorsSeptember 13, 2011Business Growth and Brand Ambassadors I was reading ‘The Age’ newspaper on the weekend and came across an article that was talking about St Kilda Football Club and it’s sponsorship deal with St George Bank (Collins & Spencer 10th September 2011). It proved interesting reading and reinforces the power of the people within a business […] Read More ArticleLeadership and Team Lessons From Geese (From Monday Inspiration)September 11, 2011There is a lot we can learn in leadership, team work and community from the plight of migrating geese. Next time you see geese heading south for the winter, flying in a “V” formation, you might consider what science has discovered as to why they fly that way. As each bird flaps its wings, it […] Read More ArticleBusiness Growth Through The Age Old Philosophy.September 08, 2011Business Growth Through The Age Old Philosophy. There is a huge opportunity for business growth in businesses today by distinguishing their brand, attracting the right clients and create ravings fans. It won’t even put a strain on your cashflow, quite the opposite actually. It’s called client service and it’s something that is sorely missed in […] Read More ArticleMinority TribeSeptember 06, 2011There’s a big leadership lesson going on for our first female prime minister. It is incredibly difficult to lead without authority and with the support of the minority. Ever since she has taken up her role as prime minister, there has been speculation that she will not survive, that her leadership will inevitably be challenged, […] Read MorePages: First Page1234567891011121314151617181920212223242526272829303132333435363738394041424344454647Last PageOlder Posts
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